Your Enterprise Communications and Contact Centre Solution and Services Provider in Africa
Omni-Channel Customer Interaction Management and Optimisation | Contact Centre Technologies | Microsoft Skype-for-Business (Lync) | Dynamics CRM Integration | Customised Multi-channel Self-Service Apps | Call Centre Solution Planning & Design | O!Connect™ 100% Cloud Contact Centre | O!Contact™ Cloud Self-Service | O!Control Hosted Workforce Optimisation
The Ocular team is highly adept at long-term strategic projects involving the design, development, implementation and integration of leading Contact Centre and Enterprise Voice technologies from Aspect Software, Altitude Software, Audiocodes, Microsoft and Salesforce.com. These cutting-edge technologies include Omni-Channel Interaction Management, Voice- & IM-IVR, Back-office Optimisation through to Recording & Quality Management, Online KPI Tracking & Dashboards, and Enterprise- & Carrier-Grade VoIP Gateway Implementations.
Ocular Technologies serves as a one-stop source for solutions that seamlessly integrate the best contact centre technologies and applications available, as well as bespoke application development solutions to address the most unique requirements. Using local resources based at Ocular, all complex solutions and integrations are built in-house, with highly-skilled development resources. Innovation and creativity is also key to our development methodology, and we have never turned down a custom development project.
Ocular Technologies has the knowledge and expertise to assist you and your team with day-to-day procedural issues and specific projects in contact centre operations, in such areas as management practices, reporting and analysis, KPI tracking & management, and workforce optimisation.
Mindful of your investments in existing technology platforms, Ocular will assist you and your team in extracting the most from your current resources, where possible.
Whether you’re replacing an on-premise contact centre or migrating from another cloud solution, O!Connect™ Ocular’s 100% Cloud Contact Centre delivers an exceptional customer experience while positively impacting your bottom line, and O!Control™ Workforce Optimisation in the Cloud provides best-of-breed WFM, QM and Performance Management. We also provide provisioning capabilities for all Microsoft Cloud Computing solutions including LyncOnline, Office365 and Microsoft Dynamics CRM.